Reporting Bugs or Technical Errors

Q1: I found a bug or technical error—what should I do?
A: Please submit a ticket or email [e-mail] with:

• A description of the problem
• Steps to reproduce the issue
• Screenshots or error messages, if possible
• Browser and operating system details

Q2: The site is slow or unresponsive—who should I contact?
A: First, check your internet connection. If the platform is still sluggish or unavailable, check the Status Page (if available) for outages. If no issues are reported, contact support.

Q3: An integration is failing or returning errors—how do I report it?
A: Note the exact error (code/message), any API call details (if applicable), and affected data. Submit this via your ticket or email to support.

Q4: How quickly can I expect a response?
A: The Biolevate team will acknowledge bug reports within 1 business day. Resolution times will depend on severity and complexity; critical issues are prioritized.

Q5: Can I track the status of my bug report?
A: Yes! If you submit via our support portal, you can log in to view the current status, comments, and resolutions for your tickets.