Modifying or Cancelling Your Weekend Getaway Package

Modifying or Cancelling Your Weekend Getaway Package

We understand that plans can change. Here's how you can modify or cancel your Weekendesk getaway package:

Eligibility for Modification/Cancellation:

• Timeframe: Packages can be modified or cancelled within the timeframe specified in your booking confirmation email. This is typically before the check-in date.
• Booking Status: Only packages that have not yet commenced (i.e., check-in date has not passed) can be modified or cancelled.

Steps to Modify or Cancel a Package:

1. Log In: Access your Weekendesk account on our website to view your bookings.
2. Select Your Booking: Locate the booking you wish to modify or cancel.
3. Choose Action: Select the option to modify or cancel and follow the on-screen instructions to complete your request.
4. Receive Confirmation: You will receive an email confirmation once your request is processed.

Important Considerations:

• Refunds: Refunds for cancellations will be processed according to our refund policy. Please allow a few business days for the refund to appear in your account.
• Rebooking: If you cannot modify your booking, consider cancelling and booking a new package that suits your new plans.

For further assistance with cancellations or modifications, please contact our customer service team.